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Evaluate and improve

We measure your AI on your real work, find what's failing and what it really costs, then fix it, with the numbers to show it.

Evaluation reportSample
Support assistant: four designs, one test set

300 real tickets. Share of answers accepted, with the full cost of each.

Current setup81%
$0.42 per accepted answer · 6.1 min review per 10
Better retrieval, same modelRecommended90%
$0.31 per accepted answer · 3.4 min review per 10
Larger model, same retrieval86%
$0.58 per accepted answer · 4.2 min review per 10
Rules first, model for the rest88%
$0.24 per accepted answer · 3.9 min review per 10
50%75%100% accepted
Recommendation: improve retrieval and keep the current model. Re-test after each change.

Right for you if

  • Your AI works sometimes, and you can't tell when.
  • You're choosing between models or vendors.
  • Costs or review time are higher than expected.

What you get.

1

A test set from your work

Real examples, including the hard cases, with a clear definition of a good result.

2

Side-by-side comparison

Models, prompts, tools, and workflow designs compared on quality, cost, speed, and failures, including review time.

3

A recommendation

The best option for your constraints, with its limits stated plainly.

4

ImprovementsOptional

Changes made and re-tested on the same tasks, with checks that nothing else got worse.

How it works.

  1. 01

    Define a good result

    Agree on what an acceptable answer or outcome looks like.

  2. 02

    Baseline

    Measure the current system on your real tasks.

  3. 03

    Compare

    Test the alternatives on the same set.

  4. 04

    Improve and re-test

    Make changes and confirm they hold up.

Good to know.

Why it works

  • Real costs

    We count model costs, tools, and the time people spend checking answers.

  • Fair comparisons

    Every option is tested on the same set of your real tasks.

  • Straight answers

    If a simpler fix or a person in the loop works better, we'll say so.

Questions

Can you evaluate a vendor's product?

Yes, on your tasks, alongside the alternatives.

Do you need access to our production system?

Usually not. We work from examples and a test copy unless you decide otherwise.

What happens after the report?

You can make the changes yourself, ask us to make them, or set up ongoing checks.

Start a conversation

Talk to us about evaluate and improve.

If AI isn’t the right answer, we’ll say so.

  1. 01Tell us where you want to take the business.
  2. 02We reply by email to set up a conversation.
  3. 03If it's a fit, you get a written proposal: what we'll deliver, how we'll know it worked, and what it costs.
Where would you like to start?